Layer42 Networks 3080 Raymond ST Santa Clara, CA 95054 this is a truly evil company. we've been their customers for one year and we found the following facts:
- there is no onsite support. they claim there is, but there is not. for example, not a single emergency ticket was ever responded. we had to drive to facility to restart equipment
- facility has frequent power failures. once they didn't even answer the phones when it happened.
- and the worst: all contracts are auto renewed, and require 60 -day notice prior to expiration. there is *only* a year option for any service. don't phase out contracts: we had cabinets and 50mbit/s bandwidth from august, then we bought much more bandwidth in december. since they do *only*anual contracts, cabinets were expiring in next august and bandwidth four months later. in order to leave, we're now faced either to waste money for 4 months of bandwidth or 8 months of cabinets. no, they explicitly won't let us buy any of these monthly.
yes, it sucks.
