Layer42 Networks 3080 Raymond ST Santa Clara, CA 95054 this is a truly evil company. we've been their customers for one year and we found the following facts:
- there is no onsite support. they claim there is, but there is not. for example, not a single emergency ticket was ever responded. we had to drive to facility to restart equipment
- facility has frequent power failures. once they didn't even answer the phones when it happened.
- and the worst: all contracts are auto renewed, and require 60 -day notice prior to expiration. there is *only* a year option for any service. don't phase out contracts: we had cabinets and 50mbit/s bandwidth from august, then we bought much more bandwidth in december. since they do *only*anual contracts, cabinets were expiring in next august and bandwidth four months later. in order to leave, we're now faced either to waste money for 4 months of bandwidth or 8 months of cabinets. no, they explicitly won't let us buy any of these monthly.
yes, it sucks.
1 comment:
Layer42 truly sucks.. Another power outage today (09-22-09) for the entire facility.. These guys are complete idiots. This is about the 3rd or 4th time this has happened in 3 years..
They charged me $50 one time for "remote hands" to simply power on a machine. They lost power around the same time and would not even consider waiving the fee or crediting my account due to their negligent power outage.
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